POLICIES AT J & R CREATIONS, LLC
At J & R Creations, LLC, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
TERMS AND CONDITIONS
This Web site is operated by J & R Creations, LLC. All inquiries may be directed to:
J & R Creations, LLC
5030 Saddle Dr.
Lafayette, IN 47905
To use this Web site, you must adhere to these terms and conditions, so please take a few minutes to review them. If you do not agree with any of these rules, do not use this Web site. J & R Creations reserves the rights to update or change these terms and conditions at any time without notice. If you use the Web site after these changes you are agreeing to the terms and conditions as changed. It is recommended that you review these terms and conditions upon each visit to this site.
Please be sure when placing orders since they cannot be cancelled once submitted!
Use of Web Site
This web site exists solely for the use of individuals and entities wishing to engage in retail transactions involving the products of J & R Creations. The transactions may include reviewing, considering and purchases the Web site's goods. The Web site may also be used to contact or transact business with J & R Creations on their own behalf or, in certain cases, on behalf of their intended recipients.
Due to potential fraudulent orders, J & R Creations maintains the right to cancel any order where contact information submitted is not accurate or does not exist (i.e. address, phone number, email address) and where customer is non-responsive to inquiry.
Coupons and Promotion Codes
All coupons and promotions codes MUST be applied to an order during checkout. Coupon codes cannot be applied once an order has completed its checkout and payment process! Coupon Codes can be used one time per customer and min order amount is $10.00
Merchandise bought with gift certificates is not refundable. If an item is damaged upon delivery, please call Customer Service ASAP to discuss options - exchange or store credit will be extended. Exchanges will be accepted when applicable and based on item availability.
J & R Creations welcomes all comments regarding our Web site. However, any and all communications sent to us shall be and remain the exclusive property J & R Creations. Our company will be permitted to use any material submitted in any way it wishes without restrictions. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials.
The use of the J & R Creations Web site and email correspondence is engagement in electronic communications. When using this site, you agree that all electronic communications constitute the legal requirement of written communications. You are also agreeing to receive electronic communication from J & R Creations.
Color and Size
We do our best to make sure the pictures and descriptions of our products accurately reflect color and size. However, colors may look different on different computer monitors and size is often hard to gauge without a reference. Therefore, we cannot guarantee that the color and/or size reflected on your computer screen is exactly the way you may perceive.
J & R Creations, the site, and all its content are provided on an "as is" basis without any warranties. By using this site, you understand that we are not responsible for any damages or risks related to your use of our Web site. Also, any equipment you may use while using our site is your own responsibility should it need any services or repairs. Any risks associated with using J & R Creations are yours alone. We take no responsibility.
J & R Creations, LLC is dedicated to protecting the privacy of its customers. We use this privacy statement to explain what information we gather and how we use it. The personal information we collect on our Web site is confidential and used for internal purposes only. J & R Creations promises not to share personal information with any outside parties.
Examples of personal information we may collect include names, titles, addresses, e-mails, phone numbers, and company or organization names. This information will be used to provide our customers with the services they request. Additionally, we may use personal information to send customers information regarding our products or your order information. We may also gather information about your visit to our Web site, for example, the pages you visit, the type of web browser you use, etc. We only use this information to better develop and run our Web site.
You can shop at J & R Creations with confidence. We have partnered with PayPal , a leading payment gateway to accept credit cards safely and securely for our customers. PayPal gateway manages the complex routing of sensitive customer information through electronic credit card processing networks, and it adheres to strict industry standards for payment processing.
J & R Creations reserves the right to update or change this policy. All modifications will be recorded on this page of our site.
Orders for in stock items are usually processed and shipped within 1-3 business days! You will receive a confirmation email when your order is placed and another notification email once the order is packaged and scheduled to ship. If the product is being shipped with a tracking number, please wait 12 - 24 hours for tracking information to be available. If you do not receive these email notices, please check your junk folder!
All promotions or coupon codes MUST be applied at the time an order is submitted.
If an item is not received as expected, please call us IMMEDIATELY (within 30 days of expected delivery) and check your order USPS tracking information in your SHIPMENT notification email. If the post office indicates that the item has in fact been delivered, please check your local post office for delivery information. We will assist in EVERY way possible in a failure of receipt situation, but if the post office supplies us with a delivery receipt, we cannot be held liable for the non-receipt. Without notification, we cannot be held responsible for non-deliveries older than 120 days!
For U.S. Orders:
* All USPS returned items due to insufficient address will be promptly refunded minus original freight cost
* We reserve the right to enforce signature confirmation on all orders $100 and over
* If orders are refused, once they are returned to us, original freight AND return freight will be deducted from any refund.
* Please note that Order Comments are NOT meant for shipping instructions!
* Once placed, orders cannot be cancelled!
**** NOTICE OF USPS DELAYS. USPS IS EXPERIENCING SOME DELAYS TO DELIVERY COMMITMENTS DUE TO SHORTAGE OF WORKERS, AND INTERNAL CHALLENGES. WE STRIVE TO SHIP EVERY ORDER WITHIN 1 -2 BUSINESS DAYS TO TRY TO ALLEVIATE THESE DELAYS AS MUCH AS POSSIBLE ON THE FRONT END. PLEASE BE PATIENT DURING THESE VERY UNPRECEDENTED TIMES IF YOUR DELIVERY IS A LITTLE DELAYED. ORDER AHEAD! WE, OF COURSE WILL WORK WITH YOU ON EXTRAORDINARY DELAYS OR (NON) DELIVERY ISSUES! We ask that you wait at least 2 weeks for receipt of your package.
OUR RETURN POLICY
We want you to be completely satisfied with every purchase you make from J & R Creations. If product is damaged in transit, please call us right away and we will discuss a replacement of the item (on us, of course!), or a potential refund. If our products simply fail to meet your expectations, please call, or send an email to firstname.lastname@example.org and indicate the order number, the item you want to return, the reason and product price. Please return the items within 30 days of your order date for exchange or refund to the below address. Please make sure items are securely packaged as we cannot issue refunds on damaged or open items. Returned products must be in original condition as when you received them. J & R Creations is not responsible for delivery and handling charges on returns and your refund will be minus original freight cost. For orders that qualified for free shipping, and are being returned in their entirety, you will be refunded in full upon receipt minus a minimal original shipping fee. We regret that CLEARANCE items are non-returnable. Returns are to be shipped to:
J & R Creations
5030 Saddle Dr
Lafayette, IN 47905
Refunds on returned items are in the form of the original payment method and will be processed at the time we receive the item. It may take up to two billing cycles for refunds to show up on bank statements, although the credit will post 1-3 business days after the return has been processed. Original freight or shipping charges will not be refunded.
If a refund is requested, an email will be sent out once the refund is complete. If an exchange has been requested, a second email will be sent out once the new order has been processed. We are unable to guarantee that the product listed for exchange will be in stock at the time your order is processed. In these cases, a refund will be issued to your original payment form.
PLEASE NOTE: In the case of a return on orders that qualified for free shipping, keep in mind that if the expected refund causes the total order to fall below the "Free Shipping" threshold, appropriate shipping charges will be deducted from your refund.
Once an order has been placed on the website, it cannot be cancelled. If you no longer want the item(s), please return them upon receipt and we will credit/refund you when the item(s) arrive back to us (minus original shipping cost).
GIFT CERTIFICATES: Merchandise bought with gift certificates is not refundable. If an item is damaged upon delivery, please call Customer Service ASAP to discuss options - exchange or store credit will be extended. Exchanges will be accepted when applicable and based on item availability.